Last Updated: November 28, 2024
We help users to research and book travel experiences, post opinions of those experiences, and engage in interactive travel forums. However, we are not a travel or tour agency, and we do not provide such experiences ourselves. When you make a booking, you will be purchasing a tour, ticket or other service directly from the third-party supplier.
These Terms of Use apply to any use of redopami's services. Please read these Terms of Use carefully, as they contain important information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. By accessing or using redopami's services, you are indicating that you have read these Terms of Use and agree to be bound by them. If you do not agree with all of these Terms of Use, you are not permitted to access or use the services.
1.1 These terms of use, together with the Privacy and Cookies Statement (collectively, the "Terms of Use") set out the terms on which redopami, Inc. (a Delaware corporation, together with certain specified affiliates and subsidiaries: "redopami", "we", "us, "our") provides services (the "Services") through redopami's booking platform (the "Platform") as may be made available through our website (www.redopami.com, together with all related domains, white label and affiliate sites, mobile properties and related applications, collectively referred to as the "Website") and over the telephone. When we refer to "you", we mean any person that accesses or uses the Services. redopami is not a travel or tour agency, nor is it a supplier of tours, activities or experiences. When you make a booking, you are using the Platform to contract with third party suppliers. redopami is part of the Tripadvisor Group of Companies (hereinafter the “Group”).
1.2 These Terms of Use govern your relationship with us in respect of your use of the Services, including any bookings that you make of any tour, ticket, attraction, activity and/or experience (described in these Terms of Use as an "Experience") that is advertised on the Website and is made available by a third party supplier (each, a "Product").
1.3 By using or accessing the Services, by booking a Product ("Book", "Booking"), and/or creating an account on the Website (a "redopami Account"), you agree to be bound by these Terms of Use without modification, and you represent that you have read and understood them. In all Booking arrangements, the person making the Booking shall be deemed to have accepted these Terms of Use on behalf of all the persons named in the Booking.
1.4 We may update or otherwise modify these Terms of Use at any time, and you understand and agree that your continued access or use of the Services after such change signifies your acceptance of the updated Terms of Use. We will note the date that updates were last made to the Terms of Use at the top of this page, and the updated Terms of Use will take effect upon posting. It is your responsibility to return to this page periodically to review the most current version of the Terms of Use. If you don’t want to accept any changes to the Terms of Use, you may contact us to close your redopami Account, and cease to access the Services. See Section 22 for more details.
1.5 THE WEBSITE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
2.1 As a condition of your use of the Services, you represent and warrant that (i) all information supplied by you in the course of your use of the Services is true, accurate, current and complete, and (ii) you are 13 years of age or older in order to use the Website. redopami does not knowingly collect the information of anyone under the age of 13.
2.2 Your use of the Services is permitted by redopami only for personal, non-commercial use and/or to make legitimate requests to make a Booking of the Products offered. You agree not to use this Services to make any speculative, false or fraudulent requests or Bookings.
2.3 You further represent and warrant that you (a) are not currently suspended and have not previously been banned by redopami from using the Services; (b) are not acting on behalf of a competitor of redopami; (c) will not create more than one redopami Account; and (d) have full power and authority to enter into this legally binding agreement and in doing so will not violate any other agreement to which you are a party.
2.4 We retain the right at our sole discretion to deny access to the Services to anyone at any time and for any reason, including, but not limited to, for violation of these Terms of Use.
2.5 In accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. redopami does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.
3.1 You may need to create a redopami Account and provide information about yourself in order to use some of the features on the Website and other Services, including when you make a Booking. You are responsible for maintaining the confidentiality of your redopami Account password and log-in credentials ("redopami Account Credentials"). You are also solely responsible for all activities (including Bookings) that occur in connection with your redopami Account. You agree to notify us immediately of any unauthorized use of your redopami Account.
3.2 Your redopami Account is for your personal use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create a redopami Account for any person other than yourself, provide an e-mail address or other personal details other than your own, or create multiple redopami Accounts.
3.3 We may terminate or suspend access to your redopami Account or your ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your redopami Account or ability to use the Services if you misuse the Website. Any such termination or suspension could prevent you from accessing your redopami Account, the Website, User Content (as defined in Section 6.1), Website Content (as defined in Section 4.1), and/or any other related information.
3.4 You may terminate your redopami Account at any time by contacting us to request that we close your redopami Account, and by discontinuing your use of any and all parts of the Services.
3.5 If you are a consumer in the EU or UK, you will have certain mandatory consumer rights. If you are a consumer living elsewhere, you may also have consumer rights under the laws of your territory. Nothing in these Terms of Use affects your mandatory consumer rights.
3.6 AS A USER OF THE SERVICES, YOU UNDERSTAND AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW: (1) NEITHER redopami NOR ITS AFFILIATES WILL HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORIZED BOOKINGS MADE USING YOUR redopami ACCOUNT AND/OR redopami ACCOUNT CREDENTIALS; AND (2) THE UNAUTHORIZED USE OF YOUR redopami ACCOUNT AND/OR redopami ACCOUNT CREDENTIALS COULD CAUSE YOU TO INCUR LIABILITY TO BOTH redopami AND OTHER USERS.
4.1 The content and information on the Website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software (including Software, as defined in Section 8.2), code or other material, and collectively described herein as the "Website Content"), as well as the infrastructure used to provide such Website Content, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any Website Content, or any products or services obtained from or through the Website. Any other use of the Website Content, products and/or services requires the prior written permission of redopami.
4.2 Additionally, you agree that you will not and will not assist or enable others to:
a. use the Website or the Website Content for any commercial or unlawful purpose;
b. access, monitor or copy any Website Content using any robot; spider, scraper or other automated means or any manual process to access, scrape, index, retrieve or otherwise use the Website or any Website Content for any purpose without our express written permission;
c. violate the restrictions in any robot exclusion headers on the Website or bypass or circumvent other measures employed to prevent or limit access to the Website;
d. take any action that imposes, or may impose, in our sole discretion (or, if you are a consumer resident in the UK or EU, in our reasonable discretion), an unreasonable or disproportionately large load on our infrastructure or makes excessive traffic demands on the Website;
e. deep-link to any portion of the Website for any purpose without our express written permission;
f. "frame", "mirror" or otherwise incorporate any part of the Website into any other website without our prior written authorization;
g. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any Software;
h. use the Website to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the Website;
i. use the Website to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;
j. use the Website in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
k. use the Website to promote bigotry or discrimination against protected classes;
l. use the Website to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
m. use the Website to submit or transmit pornography or illegal content;
n. use the Website to solicit personal information from minors, or to harm or threaten to cause harm to, any person including minors;
o. attempt to gain unauthorized access to the Website, user accounts, computer systems or networks connected to the Website through hacking, password mining or any other means;
p. use the Website to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses");
q. use any device, software or routine that interferes with the proper working of the Website, or otherwise attempt to interfere with the proper working of the Website;
r. use the Website to violate the security of any computer network, crack passwords or security encryption codes;
s. disrupt or interfere with the security of, or otherwise cause harm to, the Website;
t. remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Website, features that prevent or restrict the use or copying of Website Content, or features that enforce limitations on the use of the Website; or
u. use, or assist, encourage, or enable any third-party to use, any robot, spider, artificial intelligence (AI) system, or other automated device, process or means to access, retrieve, copy, scrape, aggregate, collect, download, or otherwise index any portion of the Services or any Website Content, except as expressly permitted by redopami in writing.
5.1. When you use the redopami Website, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in a variety of ways, such as by e-mail, in-app push notices, or by posting notices and messages on the Website. You may unsubscribe from marketing-related e-mails by emailing unsubscribe@redopami.com, however we may continue to send you non-marketing messages, such as messages related to any upcoming Bookings.
5.2 As part of our Services we share information with companies in the Group in order to provide you with information about special offers, products, and services which might interest you. Such information will typically be sent through newsletters and marketing communications and represent efforts to get to know you and your preferences better across our Services and those of other companies in the Group. In turn, this enables customization of the services in line with those preferences.
6.1. You and other users of the Website may contribute to the Website in a number of different ways, including submitting emails, writing reviews, making postings, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users' contributions and making other similar contributions or submissions to the Website and/or otherwise to redopami (collectively, "User Content"). We may use User Content in a number of different ways, including but not limited to displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites, mobile properties, applications, and media platforms.
6.2. By submitting User Content, you grant redopami and its affiliates a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such User Content throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such User Content. You acknowledge that redopami may choose to provide attribution of your User Content at our sole discretion (or, if you are a consumer resident in the UK or EU, in our reasonable discretion). You further grant redopami the right to pursue at law any person or entity that violates your or redopami's rights in the User Content by a breach of these Terms of Use. You acknowledge and agree that User Content is non-confidential and non-proprietary. If it is determined that you retain moral rights (including rights of attribution or integrity) in the User Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by redopami or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (d) you forever release redopami, and its licensees, successors and assigns, from any claims that you could otherwise assert against redopami by virtue of any such moral rights.
6.3 redopami and its affiliates may display advertisements and other information adjacent to or included with your User Content on the Website. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without notice to you.
6.4 The Website may contain discussion forums, bulletin boards, review services or other forums in which you and other users of the Website may post User Content ("Interactive Areas"). Within such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. redopami reserves the right to remove and/or restrict without notice any User Content where it believes in good faith that such User Content breaches these Terms of Use or otherwise where it believes the removal and/or restriction is reasonably necessary to safeguard the rights of redopami and/or other users of the Services. Should you disagree with the removal of your User Content from the Website, you can appeal our decision through redopami’s internal complaint handling process.
By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Website any User Content that comprises or includes:
a. content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
b. content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the U.S. Securities and Exchange Commission (SEC) or any rules of a securities exchange such as the New York Stock Exchange (NYSE), the American Stock Exchange or the NASDAQ;
c. content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
d. content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including redopami;
e. promotions, political campaigning, advertising, contests, raffles, or solicitations;
f. private information of any third party, including, without limitation, surname (family name) address, telephone number, e-mail address, Social Security number and credit card number;
g. Viruses, corrupted data or other harmful, disruptive or destructive files;
h. content that is unrelated to the topic of the Interactive Area(s) in which such User Content is posted; or
i. content or links to content that, in the sole judgment of redopami (or, if you are a consumer resident in the UK or EU, in our reasonable judgment), (a) violates the previous subsections herein, (b) is objectionable, (c) restricts or inhibits any other person from using or enjoying the Interactive Areas or the Website, and/or (d) may expose redopami or its affiliates or Website users to any harm or liability of any type.
6.5 You alone are responsible for the User Content you submit. You assume all risks associated with such User Content, including anyone's reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in such User Content that makes you personally identifiable. You agree that you own, or have the necessary permissions to use, and authorize the use of, such User Content as described herein. You may not imply that such User Content is in any way sponsored or endorsed by redopami.
6.6 To the extent permitted by applicable law, redopami takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is redopami liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.
6.7 Although redopami has no obligation to screen, edit or monitor any User Content, redopami reserves the right, and has absolute discretion (or, if you are a consumer resident in the UK or EU, in our reasonable discretion), to remove, screen, translate or edit without notice any User Content at any time and for any reason, and/or to have such actions performed by third parties on its behalf. To the extent permitted by applicable law, you are solely responsible for creating back-up copies and replacements of your User Content at your sole cost and expense. redopami has no obligation to retain or provide you with copies of your User Content, nor do we guarantee any confidentiality with respect to your User Content.
6.8 Any use by you of the Interactive Areas or other portions of the Website in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Website. redopami may also suspend the processing of notices and complaints submitted through the Services if you frequently submit manifestly unfounded notices or complaints.
